Our information
Refund Policy:
If you need to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 30 days from receipt of the order. You can return the product in exchange for a shopping voucher , a different product or a reimbursement direct with the original payment method.
Please note the following exceptions to our return and exchange policy:
Here are some examples of common exceptions.
- Returned items must still have the tag on and must be returned in the original packaging
- Returned items must not show any visible signs of wear or use
To initiate a return or exchange, complete the following steps:
The steps should be clearly defined, with links to relevant pages, such as your online portal.
- Log in to our online returns portal using your email address and order ID
- Select the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Further information:
Listed below are add-ons with more information that you may want to include.
- How long does it take to receive your refund, replacement product or shopping voucher
- Any shipping costs that the customer will have to pay
- How do you handle lost or damaged returns
Statutory rights :
The seller is required to comply with other relevant legal requirements (warranty, return, etc.) which may be applicable, depending on where you are as a buyer. For example, in most EU countries you will generally have a 2-year legal guarantee of conformity and a 14-day right of withdrawal (please note that, in the event of a return, the buyer will have to bear the cost of returning the products to the seller).
Contact information of our company for further questions:
- View our "Talk to us" section on the Home Page in the drop-down menu
- Email to contact us: giulsbeautystore@gmail.com
Shipping information:
Shipments are made through our couriers who are committed to delivering your parcels as soon as possible, all over the world.
THE shipping cost on our site are free , for all orders except for orders weighing more than 5 kg.
It is possible to observe the tracking of your package through the instructions that the site will provide you with after the purchase (Ex: E-mail, SMS with the tracking link)
Orders ask approx 24-48h for processing and come on 20 to 25 days during transit, to receive them directly at your home.
Given the high sales season and the COVID-19 health emergency globally, some shipments may be delayed. However, we are always at your complete disposal to resolve your doubts and help you in the best way if you have questions of any kind.
Just contact us at the following email: giulsbeautystore@gmail.com
Or go to the "Contacts" section in our disecsa menu.